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FAQs

Traveling the globe takes planning. Here are some frequently asked questions.

For Administrators

  • What materials will I receive to share with those covered under the group policy?

    Your new account documentation will include a proposal, which describes the coverage terms and rate, accompanied by a Specifications Form. These documents will serve to confirm the program's terms and will serve as your authorization for the specified plan. Upon receipt of the signed authorization and in advance of the start date, we will provide you with online access to the plan's certificates of insurance, identification cards, benefit summaries and claim forms. Distribution of these materials varies from one client to another and should be arranged with your Account Manager. 

For Students/Members

  • What is Direct Pay?

    Direct Pay is a service that issues a Guarantee of Payment (GOP) from GeoBlue to participating providers outside the U.S to cover medical treatment. In many countries providers require this at the time of the visit. If this guarantee is not arranged prior to the visit, the physician may require payment up front from you.

    Request Direct Pay at least 48 hours prior to your appointment to avoid paying out-of-pocket for medical care and submitting claims.

For Parents/Guardians

  • How can I help my child manage his/her insurance online?

    Once you register as a Parent/Guardian you will have online access to the tools necessary to help your student manage his/her healthcare no matter their location. You can find profiled healthcare providers, arrange direct pay, and view plan details. You will also be able to sign up for alerts relating to health and safety risks in selected destinations.

Need Help?

Whether you are looking for assistance with your plan options, setting up a new program, filing a claim, accessing the Global Health & Safety team or contacting customer service, we are here to help.