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Care From Anywhere: Mental Health Support
Meeting our members where they are remains key to keeping them connected to quality care. With access to our behavioral health service, Global Wellness Assist, students, faculty and staff have the ability to speak to counselors anytime, anywhere. This service is great for members seeking emotional, practical and physical support. It offers access to a global network of professionals who can provide advice and assistance on a variety of issues or concerns. |
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And it doesn’t end there! This service is not just for your student populations, but for you too! We know program administrators need just as much support as students. You are expected to handle a lot of responsibility at work while balancing personal and family obligations.
With Global Wellness Assist, we aim to support you with balancing all these responsibilities. It allows you to have access to free, confidential information, referrals and counseling. Help is available on topics including work-life balance, recognizing troubled students, discussing difficult subjects, workplace transition, handling grievances, stress management, referring students to counseling and more. |
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How can this service be accessed?
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| Students and administrators can access Global Wellness Assist through: |
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The GeoBlue Mobile App
- Select “Telehealth”
- Then select “Talk to a Counselor
Available on the Apple App Store® or Google Play
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The Wellness Portal
Found in the Member Hub on www.geobluestudents.com
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| Program administrators who are not covered under GeoBlue, please call these numbers below and ask for the Advisor Assist team. |
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In the U.S.:
1-877-249-4751
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Outside the U.S.:
+44 (0)20 8987 655
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SMS (for call back):
+44 (0)7909 341229
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| This resource can also be shared with your populations if they want more information on Global Wellness Assist. |
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Crisis24 Annual Report |
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| Preparing for emergency evacuations is a vital part of study abroad programs. GeoBlue’s partnership with Crisis24, a global security and risk management consultancy, provides members with support and protection in dangerous and challenging areas of the world. Crisis24’s annual report can help you identify events, trends and potentially dangerous locations where your students, faculty and staff are studying abroad. Access the industry’s most comprehensive regional and category risk intelligence analysis and rating assessments today. |
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We Loved Seeing You at NAFSA and ACHA!
It was great to catch up with our broker community, college health professionals, university partners and to meet new contacts at NAFSA in New Orleans and ACHA in Atlanta. We gained valuable insights from our partners on what their members’ needs are and how GeoBlue can meet them.
At NAFSA, we had the opportunity to present why pre-trip planning is essential to a student’s success when deciding to study abroad. The session explained all the things students should consider when it comes to their physical and mental health and safety abroad. Check out the full presentation here.
We are already looking forward to next year’s NAFSA and ACHA. We hope to see you there! |
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Helpful Resources
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UNDERSTANDING eCLAIMS
Did you know members can submit and track claims online through our easy-to-use eClaims system? Based on our members’ feedback, we’ve updated claims status and descriptions to offer clearer explanations and make it easier to track claims in progress. Share this resource with your members so they can understand the eClaims process and where they can locate their pending and processed claims. |
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See You Soon!
BE SURE TO STOP BY AND VISIT US AT THE FOLLOWING EVENT! |
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NEW ORLEANS, LOUISIANA |
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URMIA: University Risk Management & Insurance Association 55th Annual Conference
September 28–October 2, 2024 |
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“The app is very easy to use; you can find all the information you need! Plus, I called your customer service line and Jessica was really helpful and super nice!”
– MEMBER |
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Catch the Headlines: Be among the first to hear about news and issues impacting the globally mobile |
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Grab a Seat: Register for upcoming events and webinars featuring relevant topics and industry experts |
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Get to Know Us: Catch snippets of who we are and how we’re simplifying the international healthcare experience |
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GeoBlue® is the trade name of Worldwide Insurance Services, LLC (Worldwide Services Insurance Agency, LLC in California and New York), an independent licensee of the Blue Cross and Blue Shield Association. GeoBlue is the administrator of coverage provided under insurance policies issued in the District of Columbia by 4 Ever Life International Limited, Bermuda, an independent licensee of the Blue Cross Blue Shield Association.
The App Store is a registered trademark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
Global Wellness Assist services are provided by WorkPlace Options, an independent company that is not affiliated with GeoBlue and does not provide Blue Cross® or Blue Shield® products or services. WorkPlace Options is solely responsible for referring participants for counseling, coaching and work-life services and health assessments by providers who are appropriately licensed by local authorities. The evaluation and efficacy of any service delivered by a provider lies solely with the employee, spouse, dependent or other authorized party who inquires on behalf of those or other participants. GeoBlue shall have no responsibility or liability whatsoever for any aspect of the provider counseling, coaching, work-life services and health assessments or other similar services, or the counselor/participant relationship.
SCHL153550-ADM-BRK-7/24
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